BaseGirl Refund Policy: Shop With Confidence
We’re committed to your satisfaction with all BaseGirl digital product purchases. Our transparent policy gives you peace of mind when shopping with us.
Our Digital Products
BaseGirl’s shop is filled with practical digital resources such as guides, planners, checklists, templates, and more—delivered instantly after purchase. No physical items are shipped unless clearly stated.
Digital guides
Digital planners & journals
Templates & worksheets
Checklists & business resources
Downloadable bonus content
Your Refund Options Explained
30-Day Money-Back Guarantee
On eligible products, you can claim a refund within 30 days of purchase—no questions asked!
Products Without Guarantee
Some bundles and special offers may not include a refund guarantee—this will always be made clear before you buy.
Duplicate Purchases
Accidentally ordered twice? Contact us and we’ll quickly provide a refund or resolution for confirmed duplicate transactions.
Technical Issues & Failed Downloads
Having trouble accessing or downloading your files? Before requesting a refund, reach out to our support team. We’ll work swiftly to restore access, resend files, or help troubleshoot technical problems.
File download issues
Access problems
Need a new download link
Technical errors
What Happens Next?
Contact Customer Support
Reach out through our support channel with your purchase details and reason for refund or assistance.
Refund Processing
Eligible refunds are returned to your original payment method whenever possible.
Your Consumer Rights
Our policy never limits your statutory consumer protections under law.
Chargebacks & Policy Updates
If there’s any problem with your order, always contact us first before disputing or initiating a chargeback—we’re here to help! Unauthorized chargebacks may lead to a temporary hold on your account access during the investigation. We may update this Refund Policy over time; the latest version will always be available here.
Questions? We're Here for You!
Have a refund request or concern? Reach us using the contact details published on this website. We aim to respond quickly and ensure every customer leaves satisfied.