Frequently Asked Questions
Find fast answers to your top questions about BaseGirl digital products, orders, downloads, and support.
What products does BaseGirl sell?
BaseGirl offers digital guides, planners, journals, templates, and resources to help ambitious women build, grow, and earn online.
What payment methods do you accept?
We accept all major debit and credit cards, plus additional payment methods at checkout.
Will I receive a confirmation email?
Absolutely! You'll receive a confirmation email with download instructions as soon as your order is complete.
How do I access my purchase?
Once payment is confirmed, you get instant download access plus an email with links to your products.
How many times can I download my files?
Download your purchases as many times as you need via your order link.
What file formats are included?
Formats vary by product: PDF, Canva templates, spreadsheets, or others. Check the product description for details.
Do you offer refunds?
Some products carry a 30-Day Money-Back Guarantee. Check our Refund Policy for full details.
I bought the same product twice.
Contact us with your order info. If we confirm a duplicate, we’ll make it right.
Haven't received my download email.
Double-check your spam or junk folder. Still missing? Reach out and we'll resend your access details.
My download isn't working.
Having trouble? Contact us with your order number and a brief description so we can solve it fast.
Can I share my purchase?
All products are for personal use unless marked with a license for commercial or resale.
Can I sell BaseGirl products?
Only if the product includes commercial, PLR, or MRR rights. Always review the license before reselling.
How can I contact BaseGirl?
Head to our Contact page or email our support team. Support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time).
Do I need an account to purchase?
No account is required for checkout. If you need account access to manage downloads, we'll provide instructions.
Is my payment secure?
All payments are securely processed and encrypted to protect your information.
Still Need Help?
If you can't find the answer you need, contact us now and we’ll get back to you as soon as possible!